Política de reembolso
REFUND AND RETURN POLICY
At Face Recomfort Clinic, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 days of the delivery date. To qualify for a return, the item must be unused, unopened, in its original packaging, and in the same condition that you received it.
Due to health, hygiene, and safety reasons, certain opened or used skincare, beauty, and personal care products may not be eligible for return.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund request.
If approved, your refund will be processed to the original method of payment. Depending on your bank or credit card provider, refunds may take 5–10 business days to appear in your account.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to a defective product, damaged item, or an error on our part.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will work quickly to resolve the issue and provide a replacement or refund when appropriate.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: facerecomfortc@facerecomfortclinic.com
We reserve the right to update or modify this policy at any time without prior notice.